Privacy Policy – Mysupportly

1. Introduction

Welcome to MySupportly. We value your trust and are committed to protecting your privacy. This Privacy Policy describes how we collect, use, store, and share your personal information. By visiting or using our website, https://mysupportly.net/, and our services, you acknowledge that you have read and understood this policy, and consent to the practices described. This policy applies to all users of our website, including customers, prospective customers, and other visitors. We encourage you to review it carefully to understand our privacy practices and your rights.

2. Information We Collect

To provide and improve our antivirus services, we collect various types of information, including:

Personal Information: This includes any data that directly identifies you, such as your name, email address, billing address, phone number, and payment details. We collect this information when you create an account, purchase services, or reach out for customer support.
Technical Information: When you access our website, we automatically collect data such as your IP address, browser type, device information, operating system, and other device-specific identifiers. This information helps us optimize website performance and provide a secure browsing experience.
Usage Data: We may track your interactions with our website, including pages visited, time spent on each page, clicks, and other usage patterns. Usage data is collected to understand how users interact with our site, helping us enhance features and functionality.

By understanding the types of data we collect, we can better meet your needs and expectations in providing secure, reliable, and responsive services.

3. How We Use Your Information

MySupportly uses your information in several ways to deliver a personalized and secure experience:

Service Provision: Your personal information allows us to deliver our antivirus services effectively, including account management, software updates, and responding to your requests.
Transaction Processing: We use your billing and payment details to process orders, handle billing inquiries, and provide necessary transaction confirmations. Rest assured, we handle payment information securely.
Communication: We may use your contact information to send important updates, such as security alerts, system notifications, and support communications. If you have opted into marketing, we may occasionally send you promotions or updates on new features.
Analytics and Optimization: Usage data enables us to understand website interactions, identify areas of improvement, and enhance the overall functionality of our services.

All data usage complies with applicable laws and focuses on creating a secure and improved experience for our users.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and streamline website functionality:

Purpose of Cookies: Cookies are small files stored on your device that help us remember your preferences, login details, and browsing activity. They provide a more personalized experience by retaining settings and preferences each time you visit our site.
Types of Cookies Used: We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device until manually deleted or expired. Persistent cookies help us identify returning visitors and provide relevant information.
Third-Party Tracking: We may also use third-party tracking technologies, such as analytics tools, to analyze how our site is used. These third-party tools help us understand trends and improve performance but do not directly access personal data unless shared intentionally.

You have the option to manage cookies via your browser settings, but please note that disabling cookies may impact certain functionalities on our website.

5. Data Sharing and Disclosure

Your data privacy is a top priority, and MySupportly will only share your information under certain circumstances:

With Service Providers: We may share your information with trusted third-party providers that assist with functions such as payment processing, customer support, data analytics, and marketing. Each third-party provider follows strict confidentiality and data security protocols.
Legal Requirements: We may be required to disclose your personal data to comply with legal obligations, protect our rights, or respond to a legal process (e.g., court order, subpoena). Such disclosures are made in accordance with applicable law.
Business Transfers: In the event of a business transaction such as a merger, acquisition, or asset sale, your information may be transferred to the new entity. In these cases, we will notify you before your data becomes subject to a different privacy policy.

We do not sell or rent your information to third parties, and our sharing practices are focused on maintaining your trust and protecting your data.

6. Data Security

MySupportly implements advanced security protocols to protect your data:

Encryption and Access Controls: All sensitive data, including payment information, is encrypted both in transit and at rest. We restrict data access to authorized personnel only, ensuring that your information is handled securely.
Monitoring and Testing: Our security team regularly monitors systems for potential vulnerabilities, using intrusion detection tools and conducting frequent security testing.
Incident Response: In the unlikely event of a data breach, we will promptly notify affected users and take immediate action to secure data. We adhere to industry best practices to minimize risks and protect your privacy.

While we work hard to protect your information, no system is entirely secure. We advise you to use strong passwords and safeguard your account access.

7. International Data Transfers

Since MySupportly operates on a global scale, your data may be transferred to and processed in countries outside of your own:

Compliance with International Standards: We adhere to the highest standards for data protection and privacy, regardless of the data’s location. Where applicable, we take steps to ensure your data is protected, such as by implementing European Union Standard Contractual Clauses for data transfers from the EEA.
Your Rights in Cross-Border Transfers: You may have rights to information about how your data is handled internationally. We take all necessary measures to comply with legal requirements and ensure the security of your information during transfers.

This approach ensures that your data receives adequate protection, even across international borders.

8. Your Rights

We respect your privacy rights, and depending on your jurisdiction, you may have specific rights regarding your personal information:

Right to Access and Update: You have the right to request access to the information we hold about you. You can also request corrections or updates if your personal data is inaccurate or outdated.
Right to Delete: In certain circumstances, you may request the deletion of your personal information. We will comply with your request where legally required or feasible, subject to any contractual obligations.
Right to Opt-Out of Marketing: If you no longer wish to receive marketing communications, you can opt out by following the unsubscribe link in the emails or contacting us directly.

For inquiries regarding your rights, please contact us using the details provided below.

9. Children’s Privacy

Our services and website are not directed toward children under 13 years of age:

No Collection of Children’s Data: We do not knowingly collect personal information from children under the age of 13. If we become aware of any data from a child, we will delete it as soon as possible.
Parental Involvement: If you are a parent or guardian and believe we may have collected data from your child, please reach out to us. We take immediate steps to comply with applicable child privacy laws.

By limiting access to minors, we help maintain a safe and responsible online environment.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, technologies, or legal obligations:

Policy Updates: When we make changes, we will update the “Effective Date” at the top of the policy. Significant changes will be communicated to you via email or a notice on our website.
Your Responsibility: We encourage you to review this Privacy Policy periodically to stay informed of any updates. Continued use of our website and services constitutes acceptance of the revised terms.

Our commitment to transparency ensures you are always informed of how we handle your data.

11. Contact Us

For any questions, concerns, or feedback regarding this Privacy Policy or your personal information:

Email: support@mysupportly.net
Address: 1096 Fairfield Dr #11 Seneca, SC 29678, USA

Please don’t hesitate to contact us for further clarification or assistance.